Q: Where are you based?
A: We’re happily based in 2282 Lozenby Street Innisfil. Ontario L9S 0M8 Canada.
Q: How does shipping work?
A: Entering your shipping destination ZIP code or allowing https://neocorpshop.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don’t receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.
Q: The tracking number for my order stopped updating, what happened?
A: If you’re buying from outside of the U.S. (particularly in Canada), your country’s customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.
Q: What if I need to return something?
A: No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.
Q: How do we contact you?
A: Call us: +1-888-245-5360 , Email: support@neocorpshop.com